Zero Tolerance/Abuse Policy
Staff treating patients have the right to work free from any threat or fear of abuse, violence or forms of aggression. The NHS nationally has agreed to a Zero Tolerance Policy.
Examples of unacceptable behaviour which will not be tolerated within the dental practice includes:
- Actual or threatened physical violence on staff or other patients
- Verbal abuse which includes shouting or swearing
- Racial abuse or harassment
- Sexual harassment, abuse, psychological abuse
- Threats against staff or other patients
- Theft or damage of practice property
- Taking drugs or alcohol on the premises
If any patient is abusive or violent towards any member of staff or another patient/person at the practice, the practice retains the right to have the patient removed from their list and their care. In extreme cases the police may also be contacted.